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Do you dispatch orders to European Countries?
No unfortunately not, current we only process orders within the Uk. If you are interested in buying Triops and you live outside of the Uk then please visit www.beastlybugs.co.uk to purchase.
How long will my order take to be dispatched?
We dispatch orders Monday- Friday. Most orders are dispatched next working day. Where any complications may arise we will always contact you.
How long will my order take to be delivered?
We use Royal Mail First class for most orders within the UK. For larger orders we may use other postal Carriers. Orders normally arrive next working day.
What postal services do you use?
Royal Mail for most orders and other providers for larger orders.
Will i need to sign for my order?
Royal Mail orders do not require a signature. We find this is more convenient for most of our customers. Larger orders sent by other providers may require a signature. Signed for delivered can be purchased at the checkout for extra peace of mind. Unfortunately signed for delivery is not offered for EU orders.
My order has not arrived yet, what should I do?
Have you waited at least 5 working days. If so then please customer services here.
My order has arrived but it was damaged, what should i do?
Please contact customer services by clicking here for further details.
My order has arrived, but it is incorrect or items are missing, what should i do?
We are sorry to hear your order was not correct. Please contact customer services by clicking here, so we can resolve the issues.
My order arrived but i have changed my mind, what should i do?
We are sorry to hear that you have changed your mind about your MudMonsters purchase. Please contact Customer services by clicking here to obtain a returns number. You will then need to send the items back to us in the original condition. Please note due to the nature of the product only unopened items can be returned. We advise that you send all orders back to us by recorded delivery. Unfortunately we cannot refund postage costs.
Who are Nochex?
NoChex provide MudMonsters with a secure payment gateway so that we can accept card payments securely over encrypted servers.
My card statement has been charged by Nochex, is this correct?
Yes, Nochex will appear on your statement as they process card payments on our behalf. You do not need to act unless the payment amount is incorrect. Please contact Customer Services if this situation arises.
If you have not found an answer to your question, then please click here to contact us.