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Returns and Refunds
If you wish to return an item then you must first contact our Customer Services Department and request a Returns number. We will then authorise a returns number assuming the following conditions have been met.
1. The item(s) is returned to us within 7 days of receipt.
2. When we take receipt of the item(s) it is in a new unused condition and can be easily resold.
Unfortunately we cannot re-emburse return postage and packaging costs unless.
1. The item is faulty
2. The item has been described inaccurately
3. The item has been damaged in transit.
Faulty Goods:
If a product is received that is faulty or has been damaged in transit, please contact Mudmonsters.co.uk to arrange a full refund or replacement prior to returning the product.
Contact Details: